Frequently Asked Questions

Where are you located?

We’re located in the heart of Barrhaven.

How do we pick up our order?

Once your order has been placed and confirmed, you will receive a notification to pick up your order within 24 to 48 hours. Pick up orders are scheduled by appointment only. A link will be sent to you to schedule a date and time for pick up. If you need to reschedule your appointment, you can do so with the link sent in the email appointment confirmation or via the link in your text message reminder.

When you arrive, simply remain in your car and we will bring your purchase to your vehicle shortly after. Before leaving, please inspect your order. 

Do you offer delivery?

We deliver throughout the Ottawa area within a certain radius, so you can receive your plants right to your door. Our current delivery day is Sunday.  Once your order has been processed, we will send you an email to confirm your delivery date and time. 

What if I am located outside the delivery radius?

We would love to try to accommodate your order. Please contact us for more information at thecrazyplantchicks@gmail.com.

What is the cost for delivery?

We currently service the Ottawa area and offer a flat delivery rate of $10.

How we are taking care and staying safe?

Our health and safety measures includes wearing a mask and sanitizing between each pick up or delivery. To ensure there is minimal contact for pick ups, we ask that you arrive at your scheduled pick up time and remain in your vehicle while we bring you your purchase.